Charger / Battery Problems

 

1Charging problems? If you're phone will no longer charge, there can be a variety of causes. Use the information below to diagnose the problem.

First, use a flashlight to look inside the charger port. Look for any damage, including charging pins that are bent, or look for any areas that have liquid damage (indicated by a white or green discoloration of the gold charger pins). If you see any damage, chances are that's the reason the phone no longer charges.To see images of what a damaged charger port looks like, visit this page.

If you do not see any viable damage, check if the charger has a charging indicator light on it (usually red or green). If it does, plug it into the wall and ensure it illuminates. If it does not illuminate, the charger is dead, or has a blown circuit. Replacing just the charger should solve the problem.

*In some phones that have damaged circuits, sometimes when the charger is plugged into the wall, the charging indicator light illuminates, but when the phone is plugged in, the indicator light turns off. If this happens, immediately unplug the phone to prevent damaging the circuit. If that happens the problem can be the phone, or the charger, but its important to unplug it because it can be causing damage to the circuit, even if the light is turned off. Send the phone and charger in for service.

If the charger indicator light illuminates after being plugged into the wall, and also remains illuminated when you plug the tip into the phone, however the phone does not charge still, then with the phone plugged in, grab the base of the charger port and gently push it up, down, and to the left and right. Do not tug on it hard, as doing that may rip the charger port out. Do it gentle, just enough to determine if there is a loose connection in the charger. If you notice the charger mode flicking on and off. then chances are the charger is damaged.

 

TIP: If you have a Motorola phone and the charger port looks like the one below, try cleaning the port.:

2you can clean the charger contact pins by dipping a tooth brush in isopropyl alcohol and scrubbing the charger port. If you still notice black discoloration on the charging pads, you can use a needle or a dental pick to scrape off the debris - then when the alcohol is dry (a minute or two) plug the phone in and see if that solved it. If not, send your phone in for service.